Frequently Asked Questions
Everything you need to know about your PEN PEPTIDE shopping experience.
What is the standard shipping timeframe for orders?
We offer worldwide shipping. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on the destination and customs processing.
How do I determine my correct size?
Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements against your favorite garments to ensure the perfect fit.
What is your return and exchange policy?
We accept returns and exchanges within 30 days of delivery. Items must be in their original, unworn condition with all PEN PEPTIDE tags still attached.
What materials are used in PEN PEPTIDE collections?
We prioritize high-quality, sustainable fabrics including organic cotton, recycled polyester, and premium blends designed for durability and comfort.
How should I care for my garments?
To maintain the longevity of your pieces, we recommend washing in cold water on a gentle cycle and hanging to dry. Specific care instructions are located on the internal care label of each item.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer buy-now-pay-later options through Klarna and Afterpay.